Terms of service

Terms and conditions

Our website is: https://metabamboo.com.

Terms of service

Content of website Metabamboo.com is owned by Vordor d.o.o., Ukmarjeva ulica 6, 1000 Ljubljana, Slovenija. With the use of Metabamboo.com website users agree to published terms of service. Vordor d.o.o. and its users use the terms of service to manage the relations and obligations with purchase in website Metabamboo.com. Terms of service are composed in accordance to slovenian law.

Vordor d.o.o. reserves the right to change terms of service of Metabamboo.com at any time and without prior notice.

LIMITED LIABILITY

Vordor d.o.o. does not take any responsibility with the usage of website Metabamboo.com and contents included in the website. Vordor d.o.o. reserves the right to change contents of the website without prior notice and does not take any responsibility of the changes.

Vordor d.o.o. does all possible to present the most accurate and current information but possible errors on website Metabamboo.com regarding prices, delivery dates, product descriptions are possible and Vordor d.o.o. does not provide any compensation or take any other liability for such changes. Purchaser of the goods bought through website Metabamboo.com has the right to return or reclamation (article 1.6). Product photographs are symbolic and might not represent the actual state of the product (colors, materials, etc.).

LIMITED USAGE RIGHTS

Visitors of website Metabamboo.com can use contents of the website only in personal and non-commercial purposes. Contents are protected by copyrights. Any other misuse, copying, publishing or distribution of websites’ contens or its parts is not permitted without explicit permission from Vordor d.o.o.

USERS REGISTRATION

Users can log in to website Metabamboo.com as registered users. All contents of website are accessible to anonymous users as well. Registered users provide their information in the process of registration. Each registered user gets its user name and password, which is secret. User is obliged to assure that he will treat user name and password as a secret and will not provide it to other people unless specifically authorized by the user. Each user holds responsibility for contents that are entered by the user on website Metabamboo.com.

PRIVACY POLICY

Data, that user provides through forms on all sites of Metabamboo.com or by any other means (e-mail, telephone, etc.) are confidential and are treated accordingly to the current slovenian law. Personal information will be protected by Vordor d.o.o. and Vordor d.o.o. will prevent their misuse. Personal data will only be used for purposes, for which the users gave their consent.

The user also holds the responsibility to protect the privacy and protection of personal information so that the users user name and password are kept secret.

Vordor d.o.o. uses SSL technology to transfer all personal data. SSL technology makes sure that all information are encrypted. Information about credit cards that users enter in such case are transfered directly from users computer to authorization server of the bank.

PURCHASE PROCESS

Website Metabamboo.com enables the purchase of products, which are presented on website Metabamboo.com. These products can a buyer from European Union (EU) forward to another person from EU.

Orders, placed on Metabamboo.com, count as submitted when the user receives an automated email notification. This email notification is not a confirmation of product being on stock or that it has been dispatched. Order will be confirmed after at most two working days (Saturdays, Sundays and holidays excluded) and the customer will be notified with email message.

In case that the product ordered is not on stock or that the order could not be processed due to other reasons the buyer will be notified by email.

Vordor d.o.o. will treat confirmed orders as non-cancellable. In case of mistake on the busers part, the buyer can cancel the order without any additional costs by the time of receiving an email message, which confirms the order.

Vordor d.o.o. can reject an order if it suspects that there was an abuse of website Metabamboo.com. Placing an order counts as agreement with terms of service.

Purchase order is stored on Vordor d.o.o. website and a registered buyer can access it at any time through their account on the website.

CANCELLING AN ORDER, PRODUCT RETURNS AND RECLAMATIONS

Buyers have the right to notify Vordor d.o.o. in 15 days that they are cancelling the order on email address info@metabamboo.com. Fourteen days deadline starts counting the next day of receiving the ordered goods.

Order must have a copy of original invoice enclosed. A buyer that decides to return the goods with a mail service they have to address it to:

  • Vordor d.o.o.
  • Barletova cesta 4s
  • 1215 Medvode
  • Slovenija

Costs of returning the goods are covered by buyer. Products that are customized by customers are not eligible for a return.

Vordor d.o.o. is responsible for clerical errors of goods purchased on Metabamboo.com. A buyer should send the reclamation request to email address info@metabamboo.com. An original invoice or a copy of it should be enclosed. Vordor d.o.o. will notify the customer about how the reclamation process will proceed in 5 working days after receiving a written intent.

In case of product color and size are not available in drop-down menu it means that the product in such a combination is not on stock.

    Additional costs

    Please note additional customs charges may occur (import duty or tax) for non-EU countries.

    Gift Policy

    We offer a free pair of socks as a gift on all orders over €60. This gift is limited to one pair per order.

    If multiple pairs of the free gift are added to the shopping basket, we reserve the right to:

    • Adjust the order to include only one pair of socks, or
    • Cancel the order, at our discretion.

    This policy helps ensure fairness for all customers and prevent misuse of our promotion. Thank you for your understanding.

    Late or lost orders

    When placing your order, please make sure that you specify the correct delivery address as Meta Bamboo takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outside building.

    Unclaimed orders

    IF THE ORDER IS NOT COLLECTED, BECAUSE THE ADDRESS IS INCORRECT OR THE RECIPIENT HASN'T PICKED UP THE PACKAGE, WE WILL REFUND 6€ LESS TO COVER THE SHIPPING COSTS. PLEASE MAKE SURE YOUR ADDRESS IS CORRECT WHEN PLACING YOUR ORDER OR CONTACT US IMMEDIATELY AFTER REALIZING THE ADDRESS IS INCORRECT!

    Can I refund a product?

    You can inform us your items 15 days after you receive your order by mail to our address: Vordor d.o.o., Ukmarjeva ulica 6, 1000 Ljubljana, Slovenia. We will refund your purchase within 15 days of receiving the returned items. Refunds usually take up to 8-10 working days to appear on your statement, depending on your card comapny’s policies. Refund does not include shipping costs.

    Underwear can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached. Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

    We currently do not have an exchange service. If you would like another product, color or size, please place a new order.

    Goods with a copy of the invoice and the form must be sent within 14 days of the submission of the notification to the company.
    Address for return by mail:

    Vordor d.o.o.
    Barletova cesta 4s
    1215 Medvode
    Slovenia

    Upon return, the products must be unused, undamaged, unchanged in quantity and in their original packaging.

    The costs of the return are paid by the customer. We do not accept packages with shipping payments upon collection for returned goods.

    Complaints
    Vordor d.o.o. is responsible for material defects. In case of material defects, please notify us via email info@metabamboo.com and describe the defect more specifically nd provide the possibility for the seller to review the item.

    Items with a defect need to be returned withing 15 days after sending a complaint to our address listed above

    Definition of material defect:

    1. an item does not have the characteristics, needed for its normal use or trade;
      2. an item does not have characteristics, required for specific use, for which the customer has purchased, which was or should have been known to the seller;
      3. an item does not have the characteristics and distinguishing points that were specifically or silently agreed upon or prescribed;
      4. a seller delivered an item, which does not match the pattern or design, unless the pattern or design was shown exclusively with the purpose of notification.

    In case of a defected product, we will refund the standard delivery shipping costs. We do not accept packages with shipping payments upon collection for returned goods.

    PRICES

    All prices are listed in EUR. For buyers from countries in European Union, the prices already include sales tax. Customers from non-EU countries are obliged to pay for the customs procedure including any customs duties.

    When placing an order, prices and discounts are valid at the moment of placing an order. Prices are valid until the new prices have been published on Metabamboo.com.

    PAYMENT METHODS ON WEBSITE METABAMBOO.COM

    • Credit Card
    • Paypal
    • Apple Pay

      OUR BANK ACCOUNT:

      Account name: Vordor d.o.o.
      Account number/IBAN: SI56 2900 0005 5602 682
      Bank name: UNICREDIT BANKA SLOVENIJE D.D
      BIC/SWIFT: BACXSI22

      Deliveries are made by the Postal Service (Post of Slovenia). A general price is set based on country of delivery. For buyers from European Union, a sales tax is included in the price. After the shipment leaves Slovenia it is handed over to the national postal service of the buyer’s country.

      A notice for residents of countries that are not in European union: buyers are obliged to pay all costs that occur with import customs process including any customs duties according to the current law of the country of import.

      Vordor d.o.o. does not take any responsibility for possible delays incurred by delivery service. Delivery charges can be changed at any time and Vordor d.o.o. can choose another delivery service if it proves to be more efficient.