Terms of service

This website is operated by Meta Bamboo. Throughout the website, the terms “we”, “us” and “our” refer to Vordor d.o.o. We offer this website, including all information, tools, products and services available through it, to you subject to your acceptance of these Terms of Service and the other policies referenced on this website.

Our website is https://metabamboo.com (the “Site”).

By visiting the Site or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the Site, including visitors, customers and registered account holders.

Please read these Terms carefully before accessing or using the Site. If you do not agree to them, you should not access the Site or use the Service.

Our Returns Policy, Shipping Policy and Privacy Policy form part of these Terms where applicable.

Any new features, products or tools added to the Site will also be subject to these Terms. We may update these Terms by publishing a revised version on this page. Changes will not affect orders already confirmed unless required by law or agreed with you.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.

Section 1 – Online store terms

By agreeing to these Terms, you confirm that you have the legal capacity to enter into a binding agreement. If you are under the age of majority in your country of residence, you may use the Site only with the involvement and permission of a parent or legal guardian.

You may not use the Site, the Service or our products for any unlawful or unauthorised purpose. You must not violate any applicable laws, including intellectual-property laws, or transmit viruses, malicious code or other material that could harm the Site, the Service or other users.

A serious or repeated breach of these Terms may result in the suspension or termination of your access to the Service, without affecting any rights or obligations that arose before termination.

Section 2 – General conditions

We may refuse, limit or suspend access to the Service where reasonably necessary, including in cases of suspected fraud, misuse, security threats or legal or regulatory requirements.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Site or Service without our prior written permission, except where permitted by applicable law.

The headings in these Terms are included for convenience and do not affect their interpretation.

Section 3 – Accuracy, completeness and timeliness of information

We make reasonable efforts to ensure that the information on the Site is accurate, complete and current. However, the Site may occasionally contain errors or outdated information.

Information provided on the Site is for general information and should not be relied on where more complete or current information is required. We may update or correct Site content at any time, subject to applicable law.

Nothing in this section limits your statutory consumer rights or our obligations concerning confirmed orders.

Section 4 – Modifications to the Service and prices

Product prices and availability may change without notice. Any change will apply only to orders placed after the updated price or information has been published and will not affect an order already confirmed by us.

Unless stated otherwise, prices are displayed in euros and include applicable VAT for customers within the European Union. Shipping charges and any other applicable costs will be shown before you complete your order.

For information about import duties, taxes and customs charges on orders delivered outside the European Union, please review our Shipping Policy.

We may modify, suspend or discontinue any part of the Site or Service where reasonably necessary. This does not affect your rights relating to orders already confirmed.

Section 5 – Products and services

Certain products may be available exclusively online and may be offered in limited quantities. Returns are handled in accordance with our Returns Policy and your statutory rights.

We make every reasonable effort to display product colours, images, measurements and descriptions accurately. The appearance of colours may vary depending on your device and display settings.

We may limit the quantities of products available for purchase, discontinue products or restrict sales to particular locations where reasonably necessary and permitted by law.

All product offers are subject to availability. We do not guarantee that a product will remain available until your order has been accepted.

Section 6 – Orders, billing and account information

When you place an order, you are making an offer to purchase the selected products. An automated order-confirmation email confirms that we have received your order; it does not confirm availability or dispatch.

We may refuse or cancel an order where a product is unavailable, information on the Site contains an obvious error, payment cannot be authorised, or we reasonably suspect fraud, misuse or unauthorised resale. If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address or shipping address where reasonably necessary. If we change or cancel an order, we will attempt to notify you using the contact information provided at checkout.

You agree to provide current, complete and accurate purchase, delivery and account information. You are responsible for keeping your account credentials confidential and for activity carried out through your account, except where caused by circumstances outside your reasonable control.

For information about returns and refunds, please review our Returns Policy.

Section 7 – Optional and third-party tools

We may provide access to tools, integrations or services supplied by third parties. These services may be governed by the third party’s own terms and privacy practices.

We do not control third-party tools and are not responsible for their availability or operation, except where liability cannot legally be excluded. You should review the relevant provider’s terms before using them.

Any new services, features or tools introduced through the Site will also be subject to these Terms.

Section 8 – Third-party links

The Site may contain links to websites, products or services operated by third parties. These links are provided for convenience and do not necessarily imply our endorsement.

We are not responsible for examining or evaluating third-party websites, or for their content, products, services or privacy practices. Please review the third party’s policies before entering into a transaction with them. Questions or complaints about third-party products or services should be directed to the relevant third party.

Section 9 – Reviews, feedback and other submissions

If you submit a review, comment, suggestion, image or other material to us, you confirm that you have the right to provide it and that it does not violate any law or the rights of another person.

You must not submit unlawful, misleading, abusive, defamatory, obscene or harmful content, or material containing malicious code. You may not impersonate another person or misrepresent the origin of a submission.

Where you submit content for publication, you give us permission to use, reproduce, edit, translate and display it for the purpose for which it was submitted, including promoting our products and services, subject to applicable law and our Privacy Policy. You remain responsible for the accuracy and legality of the content you submit.

We may remove or decline to publish content that violates these Terms or applicable law.

Section 10 – Personal information

Your submission and our processing of personal information through the Site are governed by our Privacy Policy.

Section 11 – Errors, inaccuracies and omissions

The Site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.

We may correct errors, update information or cancel an affected order where information is materially inaccurate. If an order is cancelled after payment has been taken, we will issue a refund using the original payment method.

We are not required to update or clarify information except where required by law. Nothing in this section limits your statutory consumer rights.

Section 12 – Prohibited uses

You may not use the Site or its content:

For any unlawful, fraudulent or unauthorised purpose;
To encourage or participate in unlawful conduct;
To violate applicable laws, regulations or the rights of others;
To infringe our intellectual-property rights or those of another person;
To harass, abuse, threaten, defame or unlawfully discriminate against another person;
To submit false, misleading or deceptive information;
To upload or transmit viruses, malware or other harmful code;
To collect or track another person’s personal information unlawfully;
To spam, phish, scrape, crawl or otherwise interfere with the Site without authorisation; or
To bypass or interfere with the security features of the Site or any related service.

We may suspend or terminate access to the Service for a violation of these restrictions.

Section 13 – Disclaimer and limitation of liability

We do not guarantee that the Site or Service will always be uninterrupted, timely, secure or error-free. We may temporarily suspend access for maintenance, security, technical or operational reasons.

Nothing in these Terms excludes or limits:

Your statutory consumer rights;
Our obligations relating to defective or non-conforming products;
Liability for death or personal injury caused by negligence;
Liability for fraud, fraudulent misrepresentation, wilful misconduct or gross negligence; or
Any other liability that cannot be excluded or limited under applicable law.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by events outside our reasonable control. If you use the Site as a consumer, we are not liable for business losses, including loss of profit, revenue, business opportunity or data.

Section 14 – Responsibility for breaches

To the extent permitted by law, you are responsible for losses reasonably incurred by us as a direct result of your unlawful use of the Site, your deliberate misuse of the Service or your infringement of another person’s rights.

This section does not require a consumer to compensate us for losses caused by us, for indirect or unforeseeable losses, or where such an obligation would be unfair or unenforceable under applicable law.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed to the minimum extent necessary. The remaining provisions will continue in effect.

Section 16 – Termination

These Terms remain effective while you use the Site or Service.

You may stop using the Service at any time. We may suspend or terminate your access if you materially or repeatedly breach these Terms, use the Site unlawfully, or create a security risk.

Rights and obligations that arose before termination, together with provisions that by their nature should survive termination, will remain in effect.

Section 17 – Entire agreement

These Terms, together with the policies and notices referenced in them, form the agreement between you and us concerning your use of the Site and Service.

Our failure to enforce a provision does not waive our right to enforce it later. Any ambiguity in these Terms will be interpreted in accordance with applicable consumer-protection law.

Section 18 – Governing law

These Terms and any separate agreement through which we provide the Service are governed by the laws of the Republic of Slovenia.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections available under the law of your country of residence. Nothing in these Terms limits any right you may have to bring proceedings before a court with jurisdiction under applicable law.

Section 19 – Changes to these Terms

You can review the current version of these Terms at any time on this page.

We may update these Terms from time to time by publishing a revised version on the Site. The updated Terms will apply from the date they are published, unless stated otherwise. Changes will not retroactively alter the terms of an order already confirmed unless required by law or agreed with you.

Section 20 – Contact information

Questions about these Terms should be sent to info@metabamboo.com.

Vordor d.o.o.
Ukmarjeva ulica 6
1000 Ljubljana
Slovenia
VAT ID: SI77107691