Refund policy

START YOUR RETURN HERE

You may request a return within 15 days of receiving your order.

Return conditions

To be eligible for a return, items must be:

• Unwashed
• In their original condition
• Returned in their original packaging

Items that have been washed, damaged or altered after delivery will not be accepted.

How to return your order

To start a return, please submit a request using the returns link at the top of this page.

You will need your order number and your phone number or email address that you've used to place your order. Select the items you wish to return and select the reason for the return. If you have any issues with this step, you can always contact us on our email

Refunds

Once your return has been received, inspected and approved, your refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take several working days for the refund to appear in your account.

Costs of returning the order are non-refundable and are paid by the customer.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged or defective, or you have received the wrong item, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

When contacting us, please include a brief description of the issue and clear photographs showing the problem where possible.

This returns policy does not affect your statutory consumer rights.