Shipping policy

All of our products are shipped using a secure, tracked delivery method. The available shipping options will be displayed at checkout, where you can select a courier to your liking. As soon as you have received a confirmation email, we have received your order. Orders are processed and sent from Monday to Friday.

Please ensure that your delivery address and contact information are complete and correct. Your address must include a house number so the courier can successfully deliver your parcel. The courier may contact you before delivery using the information provided with your order.

We aim to process and dispatch all orders within 1-5 business days. Once your order has been dispatched, you will receive a tracking number that you can use to follow your delivery.

Please note that during promotional periods and other times of high demand, order processing and delivery may take a few additional days due to the increased number of orders.

If you are ordering from a country that is not in the EU:

Import duties, taxes and customs clearance fees are not included in the product price or shipping cost. These charges are the customer’s responsibility and may vary depending on the laws and regulations of the destination country. We recommend contacting your local customs office before placing an order to determine which additional charges may apply.

Meta Bamboo is not responsible for customs clearance fees or delays caused by customs authorities.

To comply with European export regulations, we are required to declare the correct value of all items included in an order and identify them as dutiable merchandise. We are legally unable to declare an order as a gift, including when the order is being sent directly to a gift recipient.

If you refuse a delivery because of customs duties, taxes or other import charges, any costs associated with returning the parcel will be deducted from your store credit.

Please be aware that customs authorities may seize a parcel instead of returning it to us. If a parcel is seized and is not returned to Meta Bamboo, we will be unable to issue a refund.

If your parcel arrives damaged as a result of shipping, please contact us as soon as possible and include clear photographs showing the damage so we can assist you.